Frequently Asked Questions
Everything you need to know about your Delta Key Co. experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Do your mechanical keyboards come with a warranty?
Yes, all Delta Key Co. hardware products include a 12-month limited warranty that covers manufacturing defects and internal component failures.
What is your return policy for electronics?
We offer a 30-day return policy for items in their original packaging. Please note that for hygiene reasons, in-ear monitors and custom-lubed switches must be unopened to qualify for a refund.
Are your keycaps compatible with all switch types?
Our keycaps are designed for MX-style stems, which are the industry standard for most mechanical keyboards. Please check the product description for specific layout compatibility like ISO or ANSI.
How can I track my package?
Once your order ships, you will receive an automated email containing your tracking number and a link to our carrier's tracking portal.
Do you offer technical support for firmware updates?
Absolutely. You can find the latest firmware drivers on our 'Downloads' page, or contact our support team via live chat for step-by-step assistance with remapping your keys.